Compatibles
A compatible ink cartridge or toner that has been manufactured in the same way as an “OEM” (Original Equipment Manufacturer). They are to the same specification, are tested to stringent quality controls, and have the same print quality and the same capacity as originals. They are invariably much less expensive.
Remanufactured or Refilled
Cartridges or toners that are collected or recycled, cleaned and refilled – and will work in the same way as originally.
In the same way that car manufacturers would like you to use their own-brand expensive parts, so would the printer manufacturers : but they cannot legally enforce it.
Page yields are estimates only from the manufacturers, usually based on a 5% coverage, and will obviously vary according to usage.
Solutions not problems
Most problems can be overcome with a few simple procedures.
Check again that you have the correct cartridge or toner for your machine.
Check again that it is correctly installed and seated – some cartridges need a little extra pressure to click in.
Clean the contacts or chip with a soft dry cloth.
Run the printer’s head-cleaning routine a couple of times, which gets the ink flowing and clears any minute blockages.
Turn off your printer, unplug it, pause, plug it in again and turn it on. This often clears the memory and resets the machine for working again.
In rare circumstances, you may have to do this one by one if installing more than one cartridge. It can happen that a compatible might have a faulty chip, and the printer will reject all four. We will always replace one we have supplied if you get this far.
Ordering
The easiest and quickest way is through the website.
You are welcome to order by telephone, and we will also process any orders through the website, so the information is there for you later.
Delivery
Shipping is included in most of our prices. If there has to be a shipping charge it will be quite clear at check-out.
90% of orders are shipped by Royal Mail First Class, and we find that 90% of these really do arrive the next day.
Some orders will ship by carrier – it is all to do with weights and costs from the Royal Mail and the value of your order.
We only operate within the United Kingdom.
Payment
We accept payment at the checkout stage for all normal cards.
Or by BACS – please note that orders cannot be processed until we have funds in our bank account.
Security
All payments are made through Stripe using their encrypted servers. We do not store credit card details nor do we share customer details with any third parties.
Our website is also secured by SSL certification .
Your Account
Here you can update your basic information in the normal way – name, address, email, telephone, and password.
Your order history is necessarily limited, as it can only include any orders received after we switched websites in the first half of 2020. However we have full records separately, and should be able to answer any query you might have.
Invoices
Invoices are automatically included with the email acknowledgment of your order. And of course we can email you a copy.